Malawian mobile users are urging the communications regulator to review the expiry rules for prepaid data bundles, Malawi24 reported on October 1.

Customers commenting on the Malawi Communications Regulatory Authority’s social media page said unused data should not be forfeited when a bundle’s stated validity period ends. The report noted that under the existing framework, a weekly bundle expires after seven days whether or not all of its allocation has been used.

The complaints followed MACRA’s launch of an investigation into concerns about rapid data depletion on the TNM and Airtel Malawi networks. The regulator was not immediately available for comment to Malawi24.

The report records consumer concerns and does not establish that operators violated regulations or that the regulator adopted the proposed changes.